mari
(mari@geospatial.ee)
September 24, 2019, 6:01pm
1
I have RS2 and have connected to home wifi with my smartphone (android) and all works and connecting phone to RS hotspot is fine but when trying to connect them outside home wifi range the connection keeps dropping and the unit has to be restarted before connection can be restored. RS has hotspot and single light on and I can work for a moment and even if phone background light goes off or a call comes in, it looses connection.
Firmware is 2.20.7 and app is up to date
On few occations app say that the password is incorrect - it’s not.
Really need some help quickly.
I’m grateful for all the help.
TB_RTK
September 24, 2019, 7:31pm
2
Not sure i follow. Are you trying to connect to RS2 at the outer edge of your homes wifi with your phones hotspot or the RS2`s hotspot?
1 Like
mari
(mari@geospatial.ee)
September 25, 2019, 7:08am
3
Outdoors I’m trying to connect my phone to RS2 hotspot and it keeps dropping.
TB_RTK
September 25, 2019, 7:12am
4
Ok, i think this bug has been reported before and something they are looking into.
@Kansanparantaja ,
Thanks for the info!
We’re currently looking into that. I’ll write back to you as soon as possible.
Hi Mari,
Can I ask you to send me the Full System report generated on this unit in PM? It’ll help us to investigate further.
Thank you!
1 Like
mari
(mari@geospatial.ee)
September 25, 2019, 6:34pm
7
Hi, Tatiana
I keep getting reply “Sorry, new users can not upload attachments.”. Where can i send it?
TB_RTK
September 26, 2019, 3:52am
8
Use dropbox, google disk etc and post the shared link here
1 Like
Hi Mari,
Have you had a chance to download the Full System report from the unit?
Thanks!
mari
(mari@geospatial.ee)
September 30, 2019, 2:20pm
12
Can i have your e-mail and send it there?
Mari,
You can send it to support@emlid.com
Hi Mari,
Please check out our new dev v2.21.0 firmware version , it should resolve the issue with Reach hotspot you faced.
It’d be great if you test it and inform us how it works.
This docs entry should help you to update the device.
mari
(mari@geospatial.ee)
October 3, 2019, 3:17pm
16
Hello!
The link you sent, sends me to community, but there can I download it?
Thank you, Mari
wizprod
(Christian GrĂĽner)
October 3, 2019, 3:28pm
17
the link posted above on updating will tell you all the details.
Hi Mari,
You can update the device in the Settings tab of ReachView. Just click on the gear-shaped button in the top right corner of the navigation bar to open it.
mari
(mari@geospatial.ee)
October 11, 2019, 8:05am
19
Hello!
So far I can say that the new firmware v2.21.0 has solved all problems.
2 Likes
system
(system)
Closed
January 19, 2020, 10:24am
21
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