Install firmware 30.2 Beta, however the problem remains. I have tried another SIM Card to rule out problems with the SIM Card but I cannot connect the RS2 to the mobile network. I am attaching the report of the equipment with the new firmware installed. The SIM Cards in the phones can be connected to the Internet without problems, they are not blocked, thus ruling out that the SIM Cards are the problem.
I have 2 Reach RS2 and in both I have the same problem. I have always worked with these SIMs without problems with firmware 28.4. However, with the new firmware 29.2 both RS2 no longer want to work with SIM Cards. At first I thought it was a problem with the SIMs but I put them in a mobile and they work normally connecting to the internet, I also put another SIM in the RS2 but the problem persists, the RS2s don’t want to connect to the internet.
In my country (Peru) we still have 3G and 2G with almost all operators.
We know that RS2 is Quad-band, 850/1900,900/1800 Mhz, it should work with all carriers in 2G and 3G. True?
I tried to activate the mobile data from the emlid flow and reach panel but in both cases I could not succeed in keeping it ON. I have also tried it from different browsers and on different devices (laptops, mobiles) but the problem persists. As a last option, it will be to buy other SIM Cards from different operators to rule out SIM problems.
I just installed firmware 30 and the problem continues with the SIM Card
I already updated it to firmware 30 and the problem persists, I have flashed it several times but nothing.
I see that there are many bugs in the new firmwares, a truth to which we cannot close our eyes.
I have tried everything, this morning I put the SIM in an old Huawei Modem (years without use) and see if there was a problem with it, at first it did not connect to the internet, I entered the modem configuration by IP and activated only the 3G signal and I started browsing from the computer, slow but with a signal. Then I put the SIM in the RS2 and activate the Mobile Data and Surprise!!! the switch remains active without disconnecting, I thought it could be something casual, I tried the other SIM that had the same problem with the other RS2 and confirmed that that SIM continued with the problem of not keeping Mobile Data active. So I proceeded to put it in the old Huawei modem and did everything mentioned with the previous SIM, put it in the RS2 and everything was fine. Now both RS2 are with Mobile Data active and sharing a signal as a hospot for several hours. What happened??? Apparently these SIMs had some inactive configuration that when placed in the old modem made them work again with the RS2, something curious that said “activation” never happened with the mobile phone. I hope this experience will help someone who has the same problem that I had.
Thanks for sharing this. It indeed sounds quite odd. Didn’t you happen to test the SIM card from another provider? If so, did it work right away?
Can you share the new full system report over email? I’ll try to check if something was changed from the Reach side after these manipulations with the SIM cards.
I could not test with SIM from other operators. What has happened is extremely rare, I think it was a SIM problem since I don’t think the RS2 has made any changes to the SIM. I will be sharing the file by mail.
Unfortunately the problem returned, I tried the solution with the old modem but the solution this time was temporary. I think I have the suspicion that this occurs when bluetooth is activated, it is a suspicion. For now I have no solutions.
We’ve tested it on our several office devices with different SIM cards, and couldn’t reproduce the issue. So, it could be something in firmware, but it’s also related to the specific SIM card or provider. There is not much info in the Full system report, so we need more data to define the roots of this. Maybe you can put the SIM card from your phone into RS2? If it’s from another provider.
I just looked in the reach panel that when I try to activate the Mobile Data switch the cursor becomes (forbidden icon) and while I keep the cursor on the switch (without clicking) the switch tries to activate the mobile data without power manage to keep it active, is this activity normal?
It doesn’t look normal, but I think this is all related to the same issue with the SIM card. So, it’s rather a symptom than a root. Haven’t you had a chance to check another SIM card? And you also mentioned that Bluetooth affects the SIM behavior somehow. Can you share more details?
Today I was able to try for a couple of minutes with another SIM from another mobile operator and the problem did not occur. The most curious thing was that I had 3G without APN credentials, but the “forbidden” icon still kept appearing, I will choose to change the SIM or buy from others operators and I return to comment how it went.
I have changed the sim card from another operator (Entel) and for now everything is going well with both RS2, it works even without configuring the APN. Any news I will be communicating.
the switch remains active without disconnecting, I thought it could be something casual, I tried the other SIM that had the same problem with the other RS2 and confirmed that that SIM continued with the problem of not keeping Mobile Data active. So I proceeded to put it in the old Huawei modem and did everything mentioned with the previous SIM, put it in the RS2 and everything was fine. Now both RS2 are with Mobile Data active and sharing a signal as a hospot for several hours. What happened??? Apparently these SIMs had some inactive configuration that when placed in the old modem made them work again with the RS2, something curious that said “activation” never happened with the mobile phone. I hope this experience will help someone who has the same problem that I had.
