Wifi password reset and 'connection timed out'

Reach RS2 / RS2+ Getting started
1

Hi all,
my office is on lockdown so can’t get access to all our documentation, a colleague is wanting to use her phone for the first time but we don’t have the wifi password, is there a way of resetting the wifi password or seeing what it is? Is there a default password as it may be that?

Meanwhile… I’ve set up the BASE station and connected to it on my phone, but when I open the app and select the BASE station it says ‘connection timed out’. I have turned phone and BASE on and off multiple times, same issue.

Any ideas?

2

emlidreach password

1 Like
3

Thanks, will get her to try that one

4

Reinstalled reachview app. Still ‘connection timed out’

5

Now just getting a black screen if try and connect to base

6

If I swipe back twice I get ‘sorry, reachview is not responding. Reload’
Nothing happens if I press reload.
If I swipe back twice again iI get back to the reach unit select screen.

Are there any technical support people available?

7

Hello,

What Reach device you use? Is it in hotspot mode now?

8

RS2
Yes, is set up. All lights on. Can connect to reach base wifi, but can’t connect to it in app

9

Could you try connecting to the app via web browser at 192.168.42.1?

If it doesn’t work, please try 192.168.42.1:5000.

10

How do I do that please?

11

You can go to a web browser on you mobile device and enter the IP address 192.168.42.1. It should bring you to ReachView.

12

Neither will open

13

May I ask what mobile device you use? Do you have opportunity to try a different one?

14

Samsung galaxy a20e

It’s my only phone

15

Sorry, double checked, is RS+ not RS2

16

The base unit is 192.168.42.1 Reach RS+

17

Could really do with a solution. Have site to survey :frowning:

18

At this point, I’d suggest using another device to check if it connects. You can try a PC or Mac for that.

Also, you can try hard-resetting the device by holding a power button for 15 seconds (when the device is turned on).

19

Pressed power button for 15, lights went off after 3 then flashed at 15. Then off.
Turn back on.
Lights all on.
Connect to the wifi.
Turn on app, base showing, try to connect.
Nothing. Black screen.

20

I dont have anything else to try and connect with