Hi @SurveyingBird,
It’s unfortunate that you couldn’t connect to your Reach device on the first try. I’m glad to hear you were able to do it eventually with the help of Scott and Nick. We’re thinking about how we can improve this process for our users.
We have an alternative Bluetooth connection in the Beta version. Although you won’t be able to update the device, you can use it to set up the device and collect points. To activate it on Android devices, you can follow the steps from this post.