Samsung tab active and ReachView connection problems

Hi. The problem I have is that when I start the ReachView on the home screen, the Reach RS2 recognizes me, but when connecting it does nothing, I have tried other tablets and phones and I can access without problems. I also cannot access it from the Samsung Tab Active through the browser (192.168.42.1). From other devices I do it without problems. Any suggestion?

thank from spain.

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