RS 2 not Power on

Andreas_Ortner · January 31, 2020, 1:59pm

I have a RS2 that not powers on.

Has the powern on also a reset function for the device (longer press)?

when i connect to a charge it shows loading then charging and full charge.

regards

tatiana.andreeva · February 1, 2020, 10:52am

Hi Andreas,

Could you clarify if the device has behaved in such a way from scratch?

What’s the LED sequence once you press the power button?

Andreas_Ortner · February 1, 2020, 2:22pm

I did Test it. Everything was ok.

I did sind it to a Customer.

On it don’t goes on.

The.funny thing is if he Connects Power to,usb the device Starts.
Battery Shows 100 % . If he removed usb Power it Turns off.

davehofer1993 · February 1, 2020, 3:19pm

Could it be something with the external power setting? But then that for the bottom connecter only ,Right?

tatiana.andreeva · February 3, 2020, 8:21am

A post was split to a new topic: Reach RS2 charge status

polina.buriak · February 4, 2020, 5:31pm

Hi Andreas,

Sorry for the delayed response!

Would it be possible for you to generate the Full System Report on the unit and send it to me in PM?

polina.buriak · February 13, 2020, 2:52pm

Hi Andreas,

We will replace the unit. Sorry for the inconvenience.

Andreas_Ortner · February 14, 2020, 7:23am

thank you very much!

system · May 24, 2020, 7:23am

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