ReachView to ReachView 3 app transfer

Hi,

I’m currently faced with a corrupt survey file which was downloaded from the original reachview app. I have transferred to the new ReachView 3 app and can’t access any of the original data which I had on the original app. I don’t have access to the original app any longer so can’t go back and redownload my survey from the RS2+ rover. Is there a way to access this survey from the new app or by plugging the rover into a computer?

Hi Cameron,

You still should be able to download the survey project from Reach Panel. To access Reach Panel, you need:

  1. Connect your phone, tablet, or laptop to the same Wi-Fi network as Reach (or to reach:XX:XX if Reach is in hotspot mode).
  2. Check Reach’s IP address in ReachView 3 app. If Reach is in the hotspot, it’ll be 192.168.42.1
  3. Enter this IP address in any browser.

Please keep us posted on the results!

1 Like

Hi,

This method worked and we were able to retrieve the file with no issue.

Thanks for your support with this matter.

2 Likes

Hi Cameron,

Glad to hear that! We’re always here if you need any other help.