Hi, I just updated our fieldwork tablet (Samsung Galaxy Tab Active3) to Android 12 and since then Reach View 3 is constantly crashing at startup. To empty the cache wasn’t successfull. I have installed the latest version from the Android App Store (7.1). Do you have any advise how to recover the app and data? Best regards
With the new update, all of the connection and start-up issues should be resolved
If you just updated the app via the App Store, the data should be on the app. If you reinstalled the app, there’s no way to get the data back. If the data sync was enabled prior to the reinstallation, try accessing your Emlid Account and getting the data from there.
Hi Polina, thanks for the fast reply. I did not reinstall the App to keep the data, but with the newest version from the App Store it is still constantly closing again after start. Device reboots etc. didn’t help neither. It looks like the app stays active and just minimizes, but its impossible to open it. Is there any way to back up the data?
I’m coming back with good news! We’ve released ReachView 3 7.2 update that should resolve the issue you’ve faced. Just go to Google Play and update the app manually there if the updates are not automatically downloaded for you.