Hi,
have contacted tech support and been asked to post here as they are busy.
I repeatedly could not connect my rover to the App -black screen, despite working when did last survey fortnight ago.
Uninstalled app and installed ReachView3 to my Android phone.
Turned on phone wifi, connected to the Rover wifi, and the Rover appeared on the Reach list as available to connect. However when click to connect says ‘Reach not set up or firmware out of date’.
Clicked on ‘set up reach’
Updater says v2.16.2 STABLE ‘You are up to date’, back to list of devices…
The app still won’t connect, still says ‘Reach not set up or firmware out of date’…
I can open my last survey project, and see the points on screen (so presumably is connecting at some level), but cannot export the project –says cannot download.
ReachView 3 is only supported by the latest firmware versions. In the version you are in, 2.16.2, it is only possible to use ReachView 2, already discontinued.
Connect your receiver to a Wi-Fi network with internet and update it to the latest firmware version, 26.1.
Yes, to work with ReachView 3 app, you need to update the device to the latest firmware version. To check available updates, you need to connect Reach to the Internet.
It’s possible to update your receiver using the Internet from your mobile phone. This guide from our docs can help you connect your Reach to the mobile hotspot and set up an Internet connection.
After getting an Internet connection, Reach prompts you to update it to the latest firmware version, 26.1. So you need to follow all steps suggested by the receiver to update it.
In case you face any difficulties, please reach out to us. We’ll sort it out.
Thank you, but I have followed the steps in that guide and I cant connect to the Rover as it is not up to date. And I have to turn my mobile internet off to turn wifi on?
You have missed a step from your guide: click on ‘Set up Reach’
That takes you to ‘Updater’
Can then select Wifi from the menu
“Choose Wi-Fi network
Choose the available one if it’s visible
If you can’t see your mobile hotspot, press Connect to a hidden network”
What does this mean? What available one?
Thank you, have put in my mobile internet name and password and restarted the phone. Turn on wifi and it connects to my Reach Rover, turn on ReachView but I get this screen on Updater:
I had problems connecting to my RS2 the first time, you need to reboot the receiver. Turn the unit off and then on. Have the hotspot on the phone on before you turn on the RS2.
Thanks Bryan, I’ve connected fine previously, that’s not been the previous problem, but will try that later. The Emlid advice doesn’t include that, but it hasn’t been any good at getting it to work so far
It seems we get confused a bit. You can’t work with ReachView 3 since you need to update your receiver first. To check available firmware updates, Reach should be connected to the Internet.
I’ve described the whole workflow down below:
You’ve already added your mobile hotspot to saved Wi-Fi networks on the Reach
However, your phone is still connected to Reach’s hotspot
Now, you need to turn the receiver off. This step is needed to turn on the mobile data on your phone
Turn on the mobile data on your phone
Turn the receiver on. It should automatically connect to your phone’s hotspot
Sorry, I was following your step by step guide and that hadn’t said anything about turning off the Rover.
I assume receiver means the Rover? Do I need to do all this for the Base as well?
Ok, I have turned off the Rover, my phone is connected to 4G. I have turned on the Rover, and opened ReachView 3. It says no Receiver connected. All three lights on Rover are on, no flashing?
