NTRIP parameters not editable in ReachView3

Florian · February 17, 2021, 11:57am

Hi,

Using a Reach RS2, Fw 2.42.2, last Reachview 3 app on Android, released yesterday.

RS2 is on, in Single mode. When getting into the Settings > Correction Input page of the app, I can’t edit the NTRIP parameters. Clicking on the pen icon does nothing. The other edit icons behaves well. Only the NTRIP icon is like frozen.

Have a look here. The receiver is at the window so the solution status is a bit unstable.
Screenrecorder-2021-02-17-11-57-08-314.zip (4.6 MB)

Any thoughts on resolving this ?
Florian

polina.buriak · February 17, 2021, 1:50pm

Hi Florian,

Thanks for the report and the screen-cast!

Could you please specify the Android version you’re using and the type of your smartphone?

Florian · February 17, 2021, 2:16pm

Hi Polina,

It’s a Xiaomi MI8, Android 10. More info in the screenshot.

simon.baier · February 18, 2021, 8:01am

Hi Polina,
I’ve got the same problem here on my Moto G7 (Android 10).
First I configured the NTRIP parameters, now the icon does not respond any more.
Restarting RS2 and G7 did not help to solve the problem.

polina.buriak · February 18, 2021, 10:26am

Hi Florian and Simon,

Thanks for the details! We’ll investigate why this happens.

Simon, could you please specify if you have ReachView 3 version 5.5 as well? What firmware version is installed on your Reach RS2?

jjb · February 18, 2021, 11:43am

I think I had similar problem. I think solution was that I changed SIM card. New SIM card had some pre-paid data load on it so it worked. When data ran out, the NTRIP settings greyed out. Re-loading the SIM card with data solved the problem. Since then we have always made sure that the SIM card data load was not depleted.

polina.buriak · February 18, 2021, 11:53am

Hi everyone,

Just wanted to tell you that we’ve discovered the possible root of this issue. Currently, we’re working on the fix.

simon.baier · February 18, 2021, 12:51pm

version 5.5 and firmware v2.24.2
thanks a lot!

steve.m · February 18, 2021, 7:20pm

Polina,

I am experiencing the same issue with RV3 5.5 and RS2 2.24.0.

Thanks!

polina.buriak · February 24, 2021, 8:10am

Hey everyone,

Good news! We’ve fixed the issue with the editing of the NTRIP profiles. Please update your App to get the solution.

Please let us know if the update works for you!

pedroaugustofaria · February 22, 2021, 11:45am

Hi, @polina.buriak! Good Evening!

I tested here and now everything is fine.

ReachView3, version 5.5, firmware 2.24.2. Emlid Reach RS2.

Best Regards,
Pedro Augusto.

polina.buriak · February 24, 2021, 8:10am

Hi Pedro Augusto,

Thanks for the check! Good to know everything works correctly now!

polina.buriak · February 24, 2021, 8:10am