New Emlid RS+ units not charging

[sagunn (Scott A Gunn)]

Hi all,

I think we have this exact same issue:

Reach RS+ battery will not charge

I purchased 2 Reach RS+ devices late last year. I charged both of them and set them up. After seting them up, we set them on the shelf with the intention to use them for a project beginning in Q2 of 2019. We pulled them from the shelf to begin using them and now they will not turn on nor charge. We have used different USB chargers and left them plugged in for several day with no luck. I have been unable to get new batteries nor get them repaired. This has been going on for nearly 2 weeks wi…

Our timeline is pretty much identical as well…We got the units last fall, charged them up, did some tests, and put them away until April. Now they won’t charge. I’ve tried different USB cables, different USB plugs, but nothing will come on. No lights flashing. At one point, there was a very long amber blink light followed by a short light off. But now both units, when plugged in, have no lights at all. I can leave it this way overnight but nothing changes. A long hold on the power switch does nothing…

Any thoughts? I wanted to use these in the field this upcoming Monday but will now probably have to wait :/

[tatiana.andreeva]

Hi @sagunn,

Can you please share serial numbers of these units?
You can find it on the bottom side of Reach RS+ under the bar code.

[timd1971]

probably best to Private Message those to her @sagunn

[sagunn (Scott A Gunn)]

Thank you

[tatiana.andreeva]

Hi Scott,

I replied to you over email.

Thanks!