Just for clarity, that means you did forget the Reach hotspots as well? I am sure someone with a little more knowledge of the actual firmwares and issues will chime in soon.
Yes. I did a full network settings reset on my iPhone so it forgot the RS+ network and I had to reconnect with the password etc. What is concerning me is that it is happening on both RS+, although that makes me hopeful it’s not a hardware issue at least.
Yep, seems like a firmware/communications issue. I know there have been quite a few problems with Android and iOS has been better, but like I said - I have experienced the same thing with my base, rover and M+ occasionally.
Has it been working fine and then the problem started consistently?
Have you had any OS updates recently?
I haven’t actually used it much aside from the initial set up, and only got it a couple of months ago. When I did the initial set up I had a similar issue but later found out this was due to it connecting to the home wifi.
A wired connection from Reach to phone would be great.
I did have an OS update a couple of days ago, but it was minor one.
Could you confirm Wi-Fi is working fine when Reach units are connected to your home Wi-Fi/hotspot?
Could you confirm you observe the same behavior with both units?
May I ask you to post full system reports from both devices when they are in hotspot mode?
They stay connect on fine on the home WiFi. They disconnect from mobile hotspot and reach hotspot. This is the same behaviour for both devices.
I can post a full report later today. I won’t be home until 4pm UK time however.
For the system report do I need to create the problem or will it have logged the issues from yesterday?
I believe you won’t be able to get system report once issue appears (because you won’t be able to connect to the device). So please just send us the reports once you start the units in hotspot mode.
Also, do you have other Wi-Fi networks around in the area when you observe this issue?
That was my worry but glad I can just get it from the hotspot. It’s in an area where there are other WiFi networks but none are known to Reach or any of my devices. I’ll post the reports when I can today.
In case you have troubles posting them here, please use Cloud storage or send them to email@example.com.
I’ve attached the full reports as requested. Hopefully you find some answers in them. Thanks
Thank you, Shane!
Could you remember if you had the same issue on the previous firmware version?
I don’t think so. But I never really tried it out as I’ve been away.
Have you got anything for me to try?
We are still looking into your system reports! Will be back soon
No problem. Thanks for looking into it for me.
We’ve just released the dev v2.21.0 update that should fix the issue with a hotspot connection.
You can subscribe to the dev branch in ReachView Settings. Check out this guide to update Reach.
Please let us know how it’s going.
Thanks, I’ll update over the weekend.
Keep us posted
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