App version 10.4
I just finished a survey and when I got home and opened the app, there are NO projects listed in “Survey” section. I had several projects in there and now they are all gone. This has happened to me twice now. I did not turn off my phone and I did not log out of the app. I tried going into my account through the app and it gives me a message to “Confirm login to resume data sync”.
But it does not let me log in to sync any data. I can log into my account on my desktop and see a few projects, but most are not there either. When I try to confirm my login it just continues to bring me to the same screen. If I press the “LOG OUT” button it tells me all the data will be lost and I should export projects to a CSV. That’s what I’d love to be able to do, but there are no projects listed there! Its a crap system with no backup. I cannot find anywhere on my phone where the data may have been saved. Anyone run into this issue? I can’t imaging I’m the only one since it has happened to me twice now.
Detailed issue description. How does observed behavior differ from the expected one?
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Hi Scott,
I’ve responded to you via email. Could you please have a look when you have the chance? Thank you!
Hi everyone,
I just wanted to update you all that Scott was able to recover the projects by logging out and logging in to Emlid Flow.
If anyone has issues regarding missing projects, please email us at support@emlid.com. Thank you!
7 Likes
Before getting here I’ve spent one hour trying to ‘confim login’ on the android app. If you stop the sync your costumers can’t access their work. For whatever reason you choose to do it, all you achieve is making customer’s life shorter.
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Hi @geom.stefano.donati,
Sync should work fine. When you confirm the login, what do you see on your screen? Does Emlid Flow show an error? Could you please share the screenshot of the error here?
I’ll ask the developers to check if there are any issues with your account. Could you please tell me the email address you use? You can also send us the details at support@emlid.com. Thank you very much!
The log out - log in solved the problem, but I did it only because I’ve read it here. It’s not an intuitive solution since when pressing ‘log out’ the warning talks about losing data.
The problem was pretty much the same of the one described in previous messages: work hard on site, and when being back at office you don’t have your work on Emlid Flow 360 because the android app didn’t sync.
The sync doesn’t happen because the app asks to ‘confirm login’, and even when you DO confirm it (with user name and password) it doesn’t work. The android app keeps asking ‘please confirm log in or log out’.
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Hi @geom.stefano.donati,
I’m sorry, but did I understand correctly that logging out and logging in fixed the issue? Is the project now synced in Emlid Flow 360? Thank you!
Correct, as soon as I did log out and then log in angain the project was synced.
The “confirm login” function in the android app, which is blocking the project sync, apparently is not working.
The only way to have the sync happen and not lose your work is to manually relog by firstly logging out. This is an issue because when you log out the application advice you that you will lose projects data. You can understand that it’s confusing because the actual result is quite the opposite.
My personal opinion is you should get rid of the login confirmation, actually it is more an issue than a benefit.
My support ticket can now be closed. I preferred to reply here on forums since these informations may be useful to others.
Thank you for your support.
2 Likes
Hi @geom.stefano.donati,
I see. What version of the app were you using? We had issues with sync a few weeks ago, and it should be fixed now.
This is an issue because when you log out the application advice you that you will lose projects data. You can understand that it’s confusing because the actual result is quite the opposite.
I can understand how confusing and scary it can be to know that you’ll lose your projects if you log out of your account. I’ll discuss this with the team and share your feedback.
