Bad contact on the cell chip?

My RS2 is struggling to receive correction via Ntrip.
The base is ok, online.
It seems that RS2 has a hard time maintaining a mobile data connection.

Any solution?

Mobile data is not ON.
I put it on ON, when I come back they insist on being OFF.

Hi Mauricio,

Have you tried entering APN?

Hi Svetlana,

Yea,
Configured, checked all settings and everything is ok.
Smartphones use the same chip.
I have 11 chips and only RS2 does not work properly.

What operator do you work with?

Do you use another Reach as a base?

Yes, I use another RS2 as a base.
I use the operator TIM do Brasil.

We have had similar issues with a couple of our RS2s.
I feel the sim card seating arrangement is not ideal. The workaround for us is to put Sim card in tablet instead and hotspot to receiver.

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Hi Pete_Watson,

What do you suggest is to route the internet from the cell phone/tablet?

Yes. Create hotspot on phone/tablet and connect to that with RS2 to receive connections.
This also solves the (future) problem of networks turning off 3G … Rs2 cannot utilise 4G

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Hi Mauricio,

Haven’t you tried this SIM card with the base? Just to ensure it’s not related to the exact unit.

Does this SIM support 2G/3G?

If the answer to all questions is “yes”, let’s check the Full system report. I’ll check if there is any hint in the logs. You can send it to support@emlid.com to not share sensitive info publicly.

Hi @Pete_Watson,

We could investigate your issues with SIM as well.

It may be tricky, but I don’t remember cases where it was a reason for SIM card not working. So, please let me know if you’re ready to provide a bit more details.

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