Hi Olga, Is there any path to get the previous RS2 updated with the new LTE Modem?
Currently just using an cell phone or portable hotspot for the cell/internet connection which works fine and serves multiple connections if needed. Though sometimes it would be handy to have the cell connection directly at the receiver when going back country.
I can hardly say if this eliminated in Reach RS2+, as we didn’t finish the troubleshooting. Would you mind investigating it further? Most likely, we’ll be able to solve it for Reach RS2 as well.
I’d say RS2+ is made to work in even more severe conditions than RS2 handles. This is what we mean when say “body design improvements”. For example, Reach RS2 can deal with heavy rain, but RS2+ sealed even better so that not a single drop leaked through the plugs.
And of course, with LTE, you can go to a more far away place. But there is no catch: Reach RS2 may still work fine for you. Decide depending on your own needs!
It’s a little disappointing as we only just purchased the RS2 the other week, and were not informed about the new version. We almost didn’t buy the RS2 because of the lack of 4G support. And now I see the RS2 has been discounted…
It uses the Internet connection of your mobile phone to connect Reach to NTRIP. So, if you have a 4G/5G SIM card in your mobile phone, you can work with Reach RS2 in remote areas as well as Reach RS2+.
Reach RS2 is still fully supported product. We continue to release firmware updates and provide technical support for that. Also, we add such features as BLE to make your workflow easier.
Hello. half a year ago I reported a problem with GSM communication in RS2, the fault is the poor quality modem that is installed in this device. As usual, the problem was not solved, the introduction of the RS2 + model only convinced me that it was so. The RS2 isn’t worth a cent. you can kick me out of the forum for writing the truth about this equipment, but I will advise anyone not to buy the Emlida RS2.
BLE works only with your ReachView software. I work on the surpad there is no ble and the bluetooth connection does not work when GSM is in the controller I can not skip this problem because I am trying to do it since I have an emlida or 1.5 years.
I went through your Bluetooth case again and took the last Full system report you shared with us. In the Bluetooth log, I indeed see some connections and disconnections. But this report was shared in 2G troubleshooting case. So, I can’t be 100% sure these disconnections are related to the Surpad.
Another thing is that this report is from 28.1 firmware version. But in 28.2, we made some changes regarding Bluetooth. So, any conclusions I draw based on this report become irrelevant.
Also, you recorded the screencast, and the interface of your data collector looks similar to Android. If so, we must check connection with the Lefebure app. Android OS differs a lot from manufacturer to manufacturer. Also, if the connection is made via a 3rd-party app, we lose the track. We know Reach sends data, but we can’t follow what happens on the Surpad side. That’s why we need to check the Lefebure because it’s well-tested and we understand how it works.
If we could gather all the data we need in one place, we would find a reason for your issues with Surpad. In 28.2 version I mentioned, we fixed some issues with Bluetooth, because we confirmed them during one of the troubleshooting.
Please, update your device to the latest firmware version, test it with a Lefebure app, and share the Full system report. I’m highly interested in resolving your issue.