Even dealing with the same courier, you get variable experiences when it comes to customs brokering. You might have a more consistent experience if you hired your own customs broker, but if you’re not constantly importing, then it might not be worth it.
There are 2 problems shown above:
They don’t have your importer number. If you are receiving the goods as a business, you are probably supposed to have registered for one and be proactive in providing it. If you are receiving the goods as an individual, they will likely not require it. edit: but as you say, maybe that doesn’t work for higher-value items
“The description provided is insufficient.” I get this all the time. The brokerage service is probably outsourced, and even if not, the people clearing your shipment aren’t “right there” with the package. They want an electronic copy of the commercial invoice, and if they don’t have it, they would rather ask you for it then send an employee to look for the box and make copies of the physical documents attached to it.
This is routine stuff, and you roll the dice on every shipment. Some come though like magic and others get delayed. You know, it can be that all the information is there for the broker in their computer system, but they just don’t spend more than 30 seconds looking for it, and so they put a delay on it and hope it gets passed off to a different employee. The customer suffers for an extra day or three, but them’s the breaks and there’s not much you can do about it.
( I think this thread looks like a good a plug for supporting your local Emlid dealer )