Hello! we’ve been using 5 Reach RS2+ for 6 monthes now.
since a week, on Samsung Galaxy Xcover 5, I have the “Unable to connect to Reach” message, with sometimes a random OK connection. I tried to uninstall and reinstall the app, forget the Wi-Fi connection, reboot as many times as possible the phone/reach, but nothing. for 3 new Samsung Galaxy X cover 5, 2 are not working. Wi-Fi connection looks ok, and Reach/reach panel works on Samsung Galaxy S21 without any problem…
any advice? thanks.
Hi @informatique,
Let’s sort it out. I have some questions to get the complete picture:
Hello svetlana. All Reach devices are on the last firmware, yes, and it can be a thing to follow, I didn’t liinkled the 2 events but maybe I can search this side.
It happen when phones are connected to the reach hotspot yes, I tried to go far away of any Wi-Fi signal…
Samsung Galaxy S21 can connect absolutely perfect without any problem, when tried friday, between to connexion trys on Galaxy Xcover 5, the Galaxy S21 was able to connect fast and nice…
update: after verification, 2 of 3 reach are not on the last firmware. this does not change anything…
Problem solved!!
after searching around for a while, we discovered that you have to get the Firmware up to date, before update the Emlid app! I don’t really know why the updated reach wasn’t working, but now that we updated all reach properly, all phones can connect to all reach! thanks again
Hi @informatique,
To be honest, there are no specific requirements regarding an order of updates. But updates are a good thing, no doubt. Probably, some rare issues were fixed there.
Anyway, good to hear everything works now!
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