Unable to connect to Reach M+

jetolan · February 20, 2020, 12:35am

I have a Reach M+ (RCH102). I followed the setup instructions (https://docs.emlid.com/reachm-plus/common/quickstart/first-setup/) through to the “Updating Reachview step”, but now I am unable to connect to the device. When it is plugged in the orange led is solid, but the blue and green leds are off. On my phone, I can see the reach:xx:xx network, but ReachView is unable to connect to it (neither when my phone is on the reach network or when I am on the local wifi), so I don’t have any firmware information etc.

Thanks for the advice!

RTK_Hunter · February 20, 2020, 1:07am

Is it connected to another wifi like home or work? How about connected to antenna and some sky?

jetolan · February 20, 2020, 5:23am

It was connected to a hotspot wifi from a phone (a different phone from the one I had ReachView on, which was connected to the same hotspot during setup). It is not connected to an antenna, but I did take it outside with no change.

RTK_Hunter · February 20, 2020, 4:47pm

Make sure hotspot is off when powering on. Try connecting to antenna and take back outside.

jetolan · February 20, 2020, 7:17pm

I haven’t received my antenna yet (it is on order), so I can’t test with the antenna at the moment.

It seems like I should still be able to connect to the M+ using ReachView without the antenna though, right? Would flashing the firmware be the next step?

RTK_Hunter · February 20, 2020, 7:20pm

I find my hotpsot is intermittent if the device cannot correctly set the time from the GNSS data.

svetlana.nikolenko · February 25, 2020, 4:32pm

Hi @jetolan,

Could you clarify what is the LED status when the Reach creates a hotspot?

jetolan · February 25, 2020, 5:23pm

When the unit is plugged in, the Orange LED light is solidly lit. There is no change in LED lighting until the unit is unplugged.

svetlana.nikolenko · February 26, 2020, 12:34pm

Jamie,

May I ask you to reflash your Reach device? Please, follow this guide to accomplish it and let me know what will be the LED status after the reflashing procedure.

jetolan · February 26, 2020, 4:49pm

Thanks, I will reflash the device and update here with the results.
Is there, by any chance, a beta Mac OS X firmware tool I could try out? I see it mentioned as coming soon.

tatiana.andreeva · February 27, 2020, 1:14pm

Hi Jamie,

At the moment, we don’t have a flasher version for Mac OS X.

Please keep us posted!

svetlana.nikolenko · March 3, 2020, 2:31pm

Hi Jamie,

Have you already had the chance to try to reflash the device?

jetolan · March 4, 2020, 8:43pm

Yes, reflashing the firmware fixed the device.

system · June 13, 2020, 3:17pm

This topic was automatically closed 100 days after the last reply. New replies are no longer allowed.