Emlid

Community Forum

Support Fro Emlid?


(Fred) #1

Has anyone worked through the warranty support though Emlid? One of the units that I just bought is not turning on and their support appears to be slow and run more like a hobby than a business. One day I get an email to send the serial number, another day I get an email to try something and so on. At the rate they go, my two day project that I bought these for will take a couple of months and the warranty will expire before I get anywhere.


(Tatiana Andreeva) #3

Hi @fredbrew,

The response time of our support is usually within 24 hours.

We’ve asked you for the serial number as it’s important for understanding what might go wrong with the unit. It’s possible to provide you with any certain recommendations only after we get it.