RS2 with No Solution, No satellite?

Hi,

I got an RS2 that is not getting any satellites. The last thing perform to attempt to fix it, was to re-flash the latest firmware. Also, tried moving to different parts of the city. Pretty much all settings are default. So far, I can connect to it, adjust settings, access logs, and turn on wifi and Bluetooth with no problem. it just stays in “no solution”.

Was wondering if any has any suggestions to fix this issue other than getting a replacement.

Thanks in advance.

hello. I understand that you have set up an NTRIP connection. RS2 has no solution or can’t see satellites?

Hi,

The unit is not getting any satellites with or without ntrip. My base settings are in average single and is not gathering information at all.
Reset my setting and nothing. The unit is almost new, no physical damage or missed of the unit.

Let me know what can I do to get it back working.
Edit:

Here’s the simple report of the unit:

Simple system report
app version: 30.0.beta.3-dev-r1
current_network:
  ip: 
  security: wpa-psk
  ssid: 
enabled: true
mode: client
base_mode:
  base_coordinates:
    accumulation: 120
    antenna_offset: 0.134
    coordinates:
      height: 0
      latitude: 0
      longitude: 0
    mode: single-and-hold
  output:
    io_type: 'off'
    settings:
      lora:
        air_rate: 9.11
        frequency: 868000
        output_power: 20
      ntripcaster:
        mount_point: 
        password: '***'
        port: 
        username: 
      ntripsvr:
        address: ''
        mount_point: ''
        password: '***'
        port: -1
      serial:
        baud_rate: 38400
        device: ttyEXTS0
      tcpcli:
        address: localhost
        port: 9001
      tcpsvr:
        port: 9000
  rtcm3_messages:
    message_1004:
      enabled: false
      frequency: 1
    message_1006:
      enabled: true
      frequency: 0.1
    message_1008:
      enabled: false
      frequency: 0.1
    message_1012:
      enabled: false
      frequency: 1
    message_1033:
      enabled: false
      frequency: 0.1
    message_1074:
      enabled: true
      frequency: 0.5
    message_1084:
      enabled: true
      frequency: 0.5
    message_1094:
      enabled: true
      frequency: 0.5
    message_1124:
      enabled: true
      frequency: 0.5
    message_1230:
      enabled: true
      frequency: 0.1
bluetooth:
  enabled: true
  pairing:
    discoverable: true
    no_input_no_output: true
    pin: '***'
correction_input:
  base_corrections:
    io_type: 'off'
    settings:
      bluetooth:
        send_position_to_base: false
      lora:
        air_rate: 9.11
        frequency: 868000
        output_power: 20
        send_position_to_base: false
      ntripcli:
        address: 
        mount_point: 
        password: '***'
        port: 
        send_position_to_base: true
        username: 
      serial:
        baud_rate: 38400
        device: ttyEXTS0
        send_position_to_base: false
      tcpcli:
        address: localhost
        port: 10001
        send_position_to_base: true
      tcpsvr:
        port: 10000
        send_position_to_base: true
device:
  power_on_bottom_connector: false
  privacy_policy_accepted: true
  role: null
  rv3_banner_shown: false
  usage_analysis_accepted: true
logging:
  logs:
    autostart: false
    base:
      enabled: false
      format: RTCM3
    raw:
      enabled: true
      format: RINEX
      rinex_options:
        logging_interval: 0
        marker_name: null
        pole_height: null
        preset: default
        satellite_systems:
          beidou: true
          galileo: true
          glonass: true
          gps: true
          qzss: true
          sbas: true
        time_adjustments_enabled: true
      version: '3.03'
    solution:
      enabled: false
      format: LLH
    started: false
  settings:
    interval: 24
    overwrite: true
    simultaneous_logging: true
network:
  tcp_over_modem: true
position_output:
  output1:
    io_type: bluetooth
    nmea_settings:
      bluetooth:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      serial:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      tcpcli:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      tcpsvr:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
    settings:
      bluetooth:
        format: NMEA
      serial:
        baud_rate: 38400
        device: ttyEXTS0
        format: ERB
      tcpcli:
        address: localhost
        format: ERB
        port: 9000
      tcpsvr:
        format: LLH
        port: 9001
  output2:
    io_type: 'off'
    nmea_settings:
      bluetooth:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      serial:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      tcpcli:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
      tcpsvr:
        ebp:
          enabled: true
          update_rate: 1
        gga:
          enabled: true
          update_rate: 1
        gsa:
          enabled: true
          update_rate: 1
        gst:
          enabled: true
          update_rate: 1
        gsv:
          enabled: true
          update_rate: 1
        main_talker_id: gn
        rmc:
          enabled: true
          update_rate: 1
        vtg:
          enabled: true
          update_rate: 1
        zda:
          enabled: true
          update_rate: 1
    settings:
      bluetooth:
        format: NMEA
      serial:
        baud_rate: 38400
        device: ttyEXTS0
        format: ERB
      tcpcli:
        address: localhost
        format: ERB
        port: 9000
      tcpsvr:
        format: LLH
        port: 9001
positioning_settings:
  elevation_mask_angle: 15
  glonass_ar_mode: false
  gnss_settings:
    positioning_systems:
      beidou: true
      galileo: true
      glonass: true
      gps: true
      qzss: true
    update_rate: 1
  gps_ar_mode: fix-and-hold
  max_horizontal_acceleration: 1
  max_vertical_acceleration: 1
  positioning_mode: kinematic
  snr_mask: 35
sound:
  mute: false
  volume: 100

Hi @avelez,

Do I understand correctly that the receiver was working like this from the very beginning?

Can you please generate a Full System report on your device and send it to support@emlid.com? I’ll check what could cause this issue.

Hi Liudmila,

I reach out to E38 Solutions and seems like they have run into situations like this. Straightforward hardware malfunction. They are going to send me a replacement cover by warranty.

Do you still want the full report before I send the unit out?

Ah, I see! It’d be great if you shared the report with me anyway. I’d like to investigate it as well to understand the root of the issue here.

Sent.

Abdiel,

Thanks! I’ve received it.

I wanted to leave a note here that we’ll continue troubleshooting this issue with the dealer.

If you face similar behavior, please reach out to us via support@emlid.com.