Rs2 wifi doesn't work

I just bought the Rs2. I’ve tried to use it several times, but all the tutorials ask me to connect my wifi to the Rs2… the problem is that, even if i have charged it, the lights are always white moving down, like: looking for internet. It nevers gets fix. And of course my phone doesn’t find it on “wifi”. I don’t understand why, but i can’t do anything with it.

Hi Eric,

Welcome to our community!

According to your description, your Reach RS2 might be stuck in loading.

Please send the serial number, order details, and a short video showing the described behavior to We’ll check what’s going on with your unit.