RS2, It does not turn off

Reach Module / Reach RS+ / RS2 Getting started
#1

Hello everyone

When I try to turn off the RS2 it makes as if it turned off but after a few seconds it turns on again, I have 3 RS2 devices and only one is the one that does that.

Thank You

#2

Hi Edgar,

Please share the Full System Report from your Reach RS2 with me in a private message. It can help us understand what’s going on.

#3

George

I have already sended it

Thanks

#7

Hi Edgar,

Sorry it took so long to get back to you! We’re still investigating this case. May I ask you to re-upload your video from the initial post? It seems it’s unavailable now.

#8

Thanks

#9

Thanks a lot!

#10

Hi Edgar,

Could you clarify what happens if you try to turn the unit off using the ReachView app? It can be done in the Settings tab.

#11

Hi Svetlana

It is the same, the unit tur on again.

thanks

#12

Hi Edgar,

Thanks! We’re continuing the investigation. I’ll write you back once we find something.

#13

Hi Edgar,

We’ve found out the root of this issue. Currently, we’re working on the fix. I’ll let you know once there is any news.

1 Like
#14

Hi Edgar,

We’ve just released a new firmware 26 Beta 1 that should fix the issue you’ve faced. Beta versions are mostly used for testing. However, we’d be glad if you could test it and check if it helps you out.

#15

Hi Svetlana

I already sold the equipment to a client, in about a month I have a meeting with them and I review the update.

Thank you.
Edgar

#16

Hi Edgar,

Sure. Please keep me posted.

#18

Svetlana

Hi, yesterday I update the reciver with the client and it works perfectly.

Thank you
Edgar

1 Like
#20

Hi Edgar,

Thank you for keeping us updated! It’s good to know.

1 Like
#22

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