RS2 does not fully charge the battery

[agrimgalina (Луис Галина)]

Hello, greetings for a new year to begin!
Since I installed version 2.24.2 one of my RS2 does not charge 100% the battery, after more than 12 hours it still does not fix the last charge led. The other RS2 in 8 or 9 hours charge 100%. What could be happening?
SystemReport.zip (625.5 KB)

[abertier (Andy Bertier)]

Hi,
I’m also experiencing strange issues with charge-indication on RS2. Last time I tried to fully charge, but kept flashing 3 LEDs, so I stopped charging. when powering on the device the next day, the LEDs where indicating a full charge…

It’s an issue for quite some time, but it looks like it should be fixed in the next stable release:

Reach RS2 charge status

Hi everyone, I just wanted to tell you that we have fixed the issue with the indication in the dev release (v2.25.1). You can check all the information on the improvements and fixes in this community forum thread. Please note that dev releases provide early access to the new features and are not intended for real-field use.

[agrimgalina (Луис Галина)]

Only one charge full
https://drive.google.com/file/d/1A7UGruHhKVGVR-gT7g92ZvQc2XWcz09N/view?usp=sharing

[agrimgalina (Луис Галина)]

Hello ! use a solar panel charger with USB output and 100% charge. The strange thing that I tried with the two 2 amp chargers that I have one rs2 charge and the other one does not, will I need more charging current?

[abertier (Andy Bertier)]

In the release notes of 2.25.1 they said:

• Reduce charge current in case of overheat on Reach RS2

So maybe try a charger with less charging current
Also I think I’ve seen the charging leds blinking while it wasn’t actually charging. (verified charging current in RV2 by clicking on the battery icon)

[tatiana.andreeva]

Hi Luis,

Thanks for the report!

We’ll look into the Full System report you shared and get back with a conclusion or further questions.

[polina.buriak]

Hi Luis,

Please run the additional test:

• turn the unit on
• leave the unit on charge for at least 8 hours while it’s turned on
• generate the Full System Report and send it in

This is needed to record all information about the battery charging process into the logs. This way, we’ll be able to see what exactly happens while the unit is on charge.

[agrimgalina (Луис Галина)]

This night I will do it and send the report, the strange thing is in a single RS2 the other loads normally.
But the one that does not charge the battery runs out when stored for more than a week

[agrimgalina (Луис Галина)]

@polina.buriak Hi Polina! must the battery be discharged for this test?

[polina.buriak]

Hi Luis,

The unit can be discharged at some level. What we need to see is what happens when it tries to take charge.