RS+ won’t turn on

Hi all, I tried to turn my Reach RS+ on the other day, and got no response. I held the power button down for ~15s. All lights came on, then went off again when I released the button. I figured it was just out of batteries, so I charged it over-night. This morning, the orange power button is blinking slowly (3s on, .5s off) and it still won’t turn on. Does anyone know what is going on? Thanks.

Hi Andrew, please send us an email on We’ll need your order details and serial number to troubleshoot further. Sorry for the inconvenience

Hi Dmitriy, I have tried using different cables to charge it, and on the third cable, I was able to get it to power on! I think maybe the device is just very particular about the power it gets via USB.

Thanks for the quick response. I will contact you if I have any further issues.

Andrew, thanks for the update!

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