RS+ Stuck in Time Sync - Won't Reflash

Reach RS / RS+ Getting started
1

I have a unit that seems to be stuck in Time Sync. Usually I’m able to Reflash my units to upgrade the firmware to the latest option.

This unit, when I try to reflash does not get recognized and continues to be in a Time Sync mode.

Any suggestions are greatly appreciated.

2

Hi Zach,

Is it possible to access the updater page on the device? If yes, please check if you can update the device.

Depending on the firmware version, it rather can be <Reach's IP-address>:5000 or <Reach's IP-address>/updater_panel

4

Hi Tatiana,

Unfortunately I cannot access the internal network for this unit which as well limits my ability to access the updater page. Unless there’s another way I’m not aware of…

5

Hi Zach,

As I get this, your Reach is broadcasting the Wi-Fi. Are there any issues with connecting to this network? You should be able to open the Updater page by one of the following addresses: 192.168.42.1/updater_panel or 192.168.42.1:5000.

When you connect Reach RS+ to your computer by holding the power button, it doesn’t go to the firmware update mode. Am I right?

6

Hi Liudmila,

The reach isn’t broadcasting any Wi-Fi in this case as it’s not appearing in any list making me unable to access the updater page either.

And this is correct, I’ve tried multiple usb ports & cables to make sure but the Flash program doesn’t recognize the device in any manner.

7

Zach,

Thanks for specifying this!

Can you share the serial number of your device via support@emlid.com? We’ll think about what we can do here, but we need some sensitive info from you. So, it’s better to proceed with our troubleshooting there.

8

Hi Liudmila,

Yes, I’ll send that info right away.

Thanks,
Zach

9

Zach,

Thanks! I’ve received your email.