ReachView keeps sending me to updater

rayreisner · July 11, 2019, 3:16am

I’m new and sorry if this has been covered. Base Won’t open app in browser but will open updater. And all checks out with only option to reboot and return to app but it never returns to app. I didn’t update rover and app opens fine thru browser with rover. Kinda stuck when I hit fix connection it says remote device won’t accept connection

wizprod · July 11, 2019, 4:12am

If you have :5000 in the end of the Reachview address, remove it, and you should be able to enter.

timd1971 · July 11, 2019, 4:35am

Try using FING android app (or equiv for iOS, Windows etc) to get the ip address of your base. Connect via browser using ip address. (Leave off :5000 as @wizprod mentioned) If you are able to get in, verify if updated to latest stable version.

rayreisner · July 11, 2019, 1:27pm

I’ve tried removing :5000 and I used Fing to locate up address and it says page unable to display. And if I hit fix connection it says remote divide won’t accept connection on both addresses. Kinda stumped. My rover still connects using both addresses but I didn’t update it… I only updated so I can use app on my iPhone. Should have stayed with laptop till I was more familiar

dmitriy.ershov · July 11, 2019, 2:02pm

Hi Ray,

Could you please post a screenshot from your base?

rayreisner · July 11, 2019, 3:18pm

rayreisner · July 11, 2019, 3:20pm

dmitriy.ershov · July 11, 2019, 3:21pm

What happens if you press reboot and go to the app?

dmitriy.ershov · July 11, 2019, 3:34pm

Also, what about LED behavior on this unit?

rayreisner · July 11, 2019, 4:02pm

Nothing. The reach reboots and nothing happens to the page. After a while and the reach is booted I refresh page and it runs thru the test again.

rayreisner · July 11, 2019, 4:03pm

Blue and red

rayreisner · July 11, 2019, 4:07pm

3 red to a long blue

rayreisner · July 11, 2019, 9:01pm

Could it have errors during update and need reflashed?

bide · July 12, 2019, 2:10am

yes, but first: unplug the wires going to the DF13 connector, then reboot and see if anything changes.

rayreisner · July 12, 2019, 2:29am

I never thought to see if they had something to do with the problem. I had already reflashed it and everything is working as it’s supposed to… I went ahead and updated my rover and it did the same thing. Luckily enough I already had the folder in order to flash it as well. Now both updated to latest stable firmware and ready to be set up. I appreciate ur time and patience helping me out.

bide · July 12, 2019, 2:38am

Yep, first rule of troubleshooting (or one of them):

Remove external variables.

Glad you got it working though!