ReachView iOS App Survey Display Issue RS2 2.20.3

I’ve just received my RS2 and am playing with ReachView and have discovered display issue.

This issue is occurring on:

iPhone XS
iOS 12.3.1
ReachView version on RS2 2.20.3
App version on iPhone 1.5

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The same if you use browser?

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Looks like people are receiving their RS2’s! ; )

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Spooky. Yes, it’s exactly the same if I go via Safari. I’ve also just checked and it also displays incorrectly in Chrome on the iPhone XS. It’s fine on my old iPad Air 2, which is on the same version of iOS.

Maybe resolution/scaling issue with the XS? Wonder if any other XS users have this problem?

I’ll check it later on iPhone XS max

Hi Matthew,

Does it happen after you rotate the device?

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Hi Dmitriy - the screen layout does not change if I rotate the device; it is always portrait.

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I see. Thanks for reporting, we’ll look into this ASAP.

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Thank you!

I already arrived ??? :sleepy:

This is a screen resolution issue that happens on some android devices as well.

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Hi @matthew.greaves,

We can confirm that there is a bug on the v2.20.3 firmware version. We’ll fix it in the nearest time.

Thanks for noticing and sharing with us!

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Brilliant - thank you!

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It also happened for RS+ ReachView app. Pls have a look at it too.

Hi @l3technologycambodia,

Which device and which firmware version do you use?

Hi Matthew,

ReachView 2.20.4 fixes the display issue. We’ve rolled it out yesterday afternoon.

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I’ve just updated and can confirm that the issue is fixed. Thank you!

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