Reachview 3 logging "use antenna height" bug?

Emlid Flow & Emlid Flow 360 Getting started
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I’m a newbie, bought a Reach RS2, and want to get set up to log for PPP via CSRS. I’ve updated my RS2 firmware to 29.2 and have ReachView 3 under iOS all updates applied. I connect to my RS2, select “Logging”, then “Settings” under “Raw data”, pick “CSRS” and select “Use antenna height” to allow me to enter measured height. But in the value box I can not enter more than 1 digit. It looks like a software bug; some googling shows others successfully using values to 3 decimal places.

What happens is if i enter 1, then the decimal, the 1 changes to 0 and my phone suggests I am sending a string of values but the box never fills. When I hit the iOS “Done” button the value box contains only the last digit I entered.

What am I doing wrong?

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Hi Robert,

I’ve never faced anything similar. Can you please share a screencast of the issue? You can do that using Google Drive or WeTransfer.

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Robert,

Thank you for sharing the video! Yes, I see it now. I checked it on my Android phone, but wasn’t able to catch the issue. I’ll test it on iOS as well. What is your phone model?

As a current workaround, you can record raw data logs without setting the antenna height in ReachView 3. Once the log is recorded, you can open it in a Text Editor and enter the antenna height value in the ANTENNA: DELTA H/E/N line of the RINEX header manually. Let me know if you need any help with this.

1 Like
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My phone is iPhone 11, Model MWJ02LL/A running iOS 16.0 (20A362).

I tried installing ReachView 3 on my iPad and initially it exhibited the same behaviour, but then remarkably it started working as expected. I was able to add the antenna height in the app on the iPad. I checked just now again on my iPhone and the problem persists.

Thanks for the workaround suggestion!

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Hello, I also have this same problem using my Samsung cell phone model S10e!

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Hi @alan.pizzinato, thanks for reporting!

Guys, I did some more tests and caught the issue as well. Give me a bit of time to discuss it with our devs. I’ll keep you posted on that.

I also noticed that once I updated the receiver to 30 Beta 1, the issue disappeared. Can you please test whether it helps you too?

2 Likes
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I updated to 30 Beta 1, and yes, the issue disappeared.

Also, BTW, nice interface updates in 30 Beta 1!

1 Like
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Robert,

Great! Glad to hear it works fine for you.

This fix will be in a stable 30 firmware version as well. But if you want to work with the current stable version, 29.2, you can use a workaround with manual setting the antenna height in a text editor.

Thank you! I personally like it too :slight_smile:

1 Like
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Except … I can not get the RS2 to start logging with 30 Beta 1 installed. So I can set the antenna height, but when I press the “start logging” button nothing happens.

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Hi, Robert

Please, try to reset the receiver’s settings to default from the Troubleshooting page

1 Like
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Any idea when the beta 30 version will become stable and released? I’m having the same issue with not being able to enter antenna height.

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Hi Robert,

Did you have a chance to try resetting the receiver’s settings to default, as Dmitry suggested?

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Hi Brad,

Welcome to the community forum.

We don’t have the exact dates of the 30 stable release for now. But is there a chance that the workaround with the manual setting of the antenna height in a text editor works for you? Have you tried it?

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I haven’t tried the manual method but will. I was just curious about the release date. Thanks

1 Like
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That did the trick! You folks are awesome.

2 Likes
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Great news! Thank you :relaxed:

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