I have 2 new Reach RS2 and have followed the prompts to update the ReachView 26.0. Test, WiFi, TimeSync are good and the ReachView 26.0 progress bar is full and green but still shows the loading on the ReachView Update tab.
I have let it sit here for over an hour.
On the second unit, I went ahead and pressed the Reboot and Go to the App button. And on this unit the RS2 fails to start. The progress LED flash sequence never stops. I have tried near my WiFI and the indicator goes blue but progress bars LED flash does not stop. I have also shut down my WiFI to force the RS2 to not connect to local network. The only difference is the WiFi indicator stays white but the 5 LED progress lights keep flashing. I have now let it try starting for over 12 hours and still no change.
I don’t want 2 dead RS2! Does anyone know how to get these systems to boot and update properly?
Yes, further troubleshooting may require sensitive info from you. So, please contact us at email@example.com specifying that the unit fails Test 8. Also, please share the Serial number of your device. For this, you need to scan the QR code under the SIM card slot cover.