Reach RS+ Version Update 2.21.1

[matthewboozer]

I decided to update my system from 2.15.5 to 2.21.1 today. I have done updates for versions previously and have not had any issues. Today, my rover’s STAT light never turned green indicating a successful update and my app never restarted. It had the screen that tells me that the version software is updating. After 3 hours of continuous wifi connection with no results to say that the version has successfully updated, I decided to try to reboot the rover myself. Now, I am stuck. My rover will only power on (only orange PWR light on). No NET or STAT lights. I have no connection with my phone app. What happened?? Can anyone direct me how to get this rover running again on the latest or previous version??

Matt

[davehofer1993 (David Hofer)]

Reflash unit. Firmware reflashing | Reach RS2/RS2+

[tatiana.andreeva]

Hi Matt,

Did the reflashing help to resolve the issue?

[Huot_Samnang]

I try to reflashing buy not successful. I try to do many time

After that i try to update flashing tool but can not success too

Now problem with startup it can not work just blink LED

[wizprod (Christian Grüner)]

Have you also tried the firmware update mode on the unit?

[Huot_Samnang]

yes, How to fix it?

[tatiana.andreeva]

Hi @Huot_Samnang,

May I ask you to share the flasher logs? To access flasher logs, you can follow these steps:

1. Press Win + R
2. The Run window should appear
3. Paste this string into the Run window: AppData\Local\Emlid\Reach Firmware Flash Tool\logs

It should open the folder with flasher logs. Please zip them and post here.

[Huot_Samnang]

I can not find where i can post file

22:14:45: default: info: Runtime environment:
os: “winnt”
os_version: “10.0.18362”
prod_type: “windows”
prod_version: “10”
qt_version: 5.12.3
qt_build: “i386-little_endian-ilp32”
app_name: “Reach Firmware Flash Tool”
app_version: “v1.1.1-reach”
app_logs_path: “C:/Users/Huot Samnang/AppData/Local/Emlid/Reach Firmware Flash Tool”
app_settings_path: “\HKEY_CURRENT_USER\Software\Emlid\Reach Firmware Flash Tool”
app_executable: “C:/Program Files (x86)/Reach Firmware Flash Tool/Reach Firmware Flash Tool.exe”
app_library_paths: (“C:/Program Files (x86)/Reach Firmware Flash Tool”)
app_args: (“C:\Program Files (x86)\Reach Firmware Flash Tool\Reach Firmware Flash Tool.exe”)
22:17:34: FlashingManager: info: “Starting new FlashingManager with [device: ReachRSplus; action: Flashing and Testing; image: C:/Users/Huot Samnang/AppData/Local/Temp/Reach Firmware Flash Tool/reach-plus-v2.16.0/reach-plus-v2.16.0.img]”
22:17:34: FlashingResultValidator: warn: “Couldn’t find flashing_result.json”
22:17:34: servicemanager: info: “Service DeviceWatcher is starting…”
22:17:35: servicemanager: info: “Service DeviceWatcher is running…”
22:17:35: servicemanager: info: Service: “DeviceWatcher” has started. Channel: “localhost:55675” Executable: “C:/Program Files (x86)/Reach Firmware Flash Tool/watch_controller.exe”
22:17:35: DeviceWatcherClient: info: " [Channel localhost:55675; State: Starting] " | “”
22:17:36: DeviceWatcherClient: info: " [Channel localhost:55675; State: Running] " | “”
22:17:37: DeviceWatcherClient: info: Requesting device watching…
22:17:37: DeviceWatcherClient: warn: " [Channel localhost:55675; State: Errored] " | “Device watcher crashed” | “GRPC error - Received RST_STREAM with error code 2”
22:22:53: servicemanager: info: “Service DeviceWatcher unexpectedly crashed”

22:17:35 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Watch controller logging activated
22:17:35 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Cli arguments: Namespace(listen=‘localhost:55675’, logconfig=‘C:\Program Files (x86)\Reach Firmware Flash Tool/logconf.json’, logfile=‘C:/Users/Huot Samnang/AppData/Local/Emlid/Reach Firmware Flash Tool/logs/01.11.2019_22-14-45/watch_controller.log’, parent=1760)
22:17:35 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Unknown cli arguments:
22:17:35 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Construct WatchController
22:17:35 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Start grpc server
22:17:35 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Create process representer for parent(1760)
22:17:35 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Wait for terminating_event or parents’ death…
22:17:35 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - gRPC Start() called
22:17:35 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Creating watcher…
22:17:35 - services_factory.py - IP:localhost:55675 - Port:not set - INFO - OneShotNeutisWatcher created
22:17:35 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Starting server…
22:17:35 - grpc_service.py - IP:localhost:55675 - Port:not set - INFO - Check (‘127.0.0.1’, 50357) socket
22:17:35 - grpc_service.py - IP:localhost:55675 - Port:not set - INFO - Socket was picked
22:17:35 - grpc_service.py - IP:localhost:55675 - Port:not set - INFO - New channel state: ChannelConnectivity.IDLE
22:17:35 - grpc_service.py - IP:localhost:55675 - Port:not set - INFO - New channel state: ChannelConnectivity.READY
22:17:36 - grpc_service.py - IP:localhost:55675 - Port:not set - INFO - udp socket was closed
22:17:36 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Server has been started
22:17:36 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Work mode: flash
22:17:36 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Initialize Watcher
22:17:36 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Watcher has been initialized
22:17:36 - grpc_service.py - IP:localhost:55675 - Port:not set - INFO - New channel state: ChannelConnectivity.IDLE
22:17:37 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - The number of plugged devices has been changed to 0
22:17:37 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - gRPC Watch() called
22:17:37 - watch_controller.py - IP:localhost:55675 - Port:not set - INFO - Begin watching
22:17:39 - watch_controller.py - IP:localhost:55675 - Port:not set - ERROR - Catched RpcError: <_Rendezvous of RPC that terminated with:
status = StatusCode.UNAVAILABLE
details = “Connect Failed”
debug_error_string = “{“created”:”@1572621459.115000000",“description”:“Failed to create subchannel”,“file”:“src/core/ext/filters/client_channel/client_channel.cc”,“file_line”:2608,“referenced_errors”:[{“created”:“@1572621459.115000000”,“description”:“Pick Cancelled”,“file”:“src/core/ext/filters/client_channel/lb_policy/pick_first/pick_first.cc”,“file_line”:234,“referenced_errors”:[{“created”:“@1572621459.114000000”,“description”:“Connect Failed”,“file”:“src/core/ext/filters/client_channel/subchannel.cc”,“file_line”:663,“grpc_status”:14,“referenced_errors”:[{“created”:“@1572621459.114000000”,“description”:“OS Error”,“file”:“src/core/lib/iomgr/tcp_client_windows.cc”,“file_line”:106,“os_error”:“No connection could be made because the target machine actively refused it.\r\n”,“syscall”:“ConnectEx”,“wsa_error”:10061}]}]}]}"

[Zinou (Zinedine)]

@Huot_Samnang
Try to download a file “1.1.3reach.7z” manually
https://files.emlid.com/flash-tools/repo/public/win/reach/full/1.1.3reach.7z
and put it to “Reach Firmware Flash Tool” Directory
Located at:
C:/Users/Huot Samnang/AppData/Local/Emlid/
and reflash.

[Huot_Samnang]

Thank still problem. Now i found that because of USB. Some USB can not work properly with Emlid USB. I don’t know why, because i can reflash Emlid with my old PC but i can not reflash with my new PC

[Zinou (Zinedine)]

Happy for you thanks for the info.

[polina.buriak]

Hi @Huot_Samnang,

Do I understand correctly that you managed to reflash the unit? Did it solve the issue with the rover?

[Huot_Samnang]

Yes sure I try to reflash the unit because my Emlid Reach RS+ have problem after i update to version 2.21. Now i already reflash to stable version 2.18.1