'Reach not set up' cyclical connection issue/cannot export

What does ‘Choose the available one if it’s visible’ mean??

You have missed a step from your guide: click on ‘Set up Reach’
That takes you to ‘Updater’
Can then select Wifi from the menu
“Choose Wi-Fi network
Choose the available one if it’s visible
If you can’t see your mobile hotspot, press Connect to a hidden network”
What does this mean? What available one?

To connect Reach to the Wi-Fi network from the Updater page, you need to click on the “Plus” button in the Wi-Fi tab:

After that, you need to enter the credentials of your mobile hotspot and press the “Connect” button:

If you try to access Reach from the same phone you use as a hotspot, please do the following:

  • Connect to the Reach’s hotspot and open the Updater page
  • Add your phone’s hotspot as I described in previous steps
  • Now reboot the device with the Power button
  • Enable Wi-Fi hotspot on your mobile device
  • Reach should connect to your hotspot during the next boot

If these steps don’t help, please clarify whether you work with Android or iOS. I’ll provide some specific steps that might help.

Thank you.

I’m (not) working on an Android phone, as stated in OP.

Except I don’t get that screen when I go into Updater… I get this screen:


I cannot follow these instructions as they neither match the screens I get, nor are they precise enough in their phrasing

I got you. At this stage, we need to connect Reach to the Internet first:

  • Please connect to your Reach’s hotspot and open the ReachView 3 app
  • Select the Wi-Fi tab in Settings in ReachView 3
  • Press “Connect to a hidden network”
  • Enter the credentials of your mobile hotspot and press the “Connect” button. At this step, Reach won’t connect to your phone’s hotspot since it’s off
  • Now reboot the device with the Power button
  • Enable Wi-Fi hotspot on your mobile device
  • Reach should connect to your hotspot during the next boot

Then you should go here:

Reach will check available updates and suggest you update it to the 26.1 firmware version.

Thank you, have put in my mobile internet name and password and restarted the phone. Turn on wifi and it connects to my Reach Rover, turn on ReachView but I get this screen on Updater:

Could you share the screenshot of the ReachView Wi-Fi tab as well?

Have you rebooted the Reach after adding your mobile phone’s hotspot?

Thank you
What do you mean by reboot? I restart my phone by turning it off and on again, and turn on the ReachView app once the phone is on.


Android AP4574 is my mobile internet

Hope they help

I had problems connecting to my RS2 the first time, you need to reboot the receiver. Turn the unit off and then on. Have the hotspot on the phone on before you turn on the RS2.

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Thanks Bryan, I’ve connected fine previously, that’s not been the previous problem, but will try that later. The Emlid advice doesn’t include that, but it hasn’t been any good at getting it to work so far :frowning:

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Hi @chiz,

It seems we get confused a bit. You can’t work with ReachView 3 since you need to update your receiver first. To check available firmware updates, Reach should be connected to the Internet.

I’ve described the whole workflow down below:

  1. You’ve already added your mobile hotspot to saved Wi-Fi networks on the Reach

  2. However, your phone is still connected to Reach’s hotspot

  3. Now, you need to turn the receiver off. This step is needed to turn on the mobile data on your phone

  4. Turn on the mobile data on your phone

  5. Turn the receiver on. It should automatically connect to your phone’s hotspot

Sorry, I was following your step by step guide and that hadn’t said anything about turning off the Rover.
I assume receiver means the Rover? Do I need to do all this for the Base as well?

Ok, I have turned off the Rover, my phone is connected to 4G. I have turned on the Rover, and opened ReachView 3. It says no Receiver connected. All three lights on Rover are on, no flashing?

Chiz, I know it’s frustrating for you… It was for me due to my hard headiness in being an old fart of 63 years old and licensed professional Land Surveyor and not following instructions.

Follow this link to Polina’s instructions precisely, it’s about halfway down in the post:

As far as I understand, you want to update the rover. So, yes, you need to reboot the rover.

If you’d like to update the base, you need to go through these steps as well.

I’ve recorded the screencast with the workflow. Your Android device interface may differ a bit. However, there should be the same settings.

Thank you, I have tried that and it did not work. Same issue. If the instructions were precise for someone who doesn’t know their way around Emlid kit, then that would help. Step by step instructions need to assume nothing and set out everything. Give me a Leica, Trimble or Topcon and I’d have a chance

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Thank you, is there meant to be sound on that?

Hi Chiz,

The screencast was recorded without sound. If some step requires additional comments, please let me know.

You can record the screencast of your actions as well. I’ll check what might go wrong.

Sorry, been a bank holiday here. Back on it now. Can I get a proper step by step guide to the process, with either verbal or text description?