Problems with NTRIP connection

In two occasions I had problems fixing with NTRIP in my RS2. When one goes under trees, it goes to single and in the open sky is still single, I check the corrections and the gray bars are present and the satellites are all in green. Sometimes when turning off and on the correction returns to fixed. I am with version 2.21.1. I always check the 3g signal and the corrections are received but not fixed. I enclose the system report, you will see cuts because it passes through trees and buildings.
The first time it happened to me was in a place free of obstacles but I did not download the system report
SystemReport.zip (2.0 MB)

Hi Luis,

Could you please send us the raw data and base correction logs from Reach? You can download them in the Logging tab.

base_201911061458_RTCM3.zip (858.0 KB)