Hello everyone!
I currently use the Reach RS+/RS2 cable 2m w/o 2nd connector to power an antenna. However, it does not work to power or charge the antenna. We have checked the voltage between pins 1 and 9, and everything seems fine (12V output).
However, it does not appear to be charging (images 1 and 2)
We believe that the External bottom connector may be damaged. Is there a way to verify this?
Everything seems to be working correctly through the USB-C port. The antenna turns on and appears to be charging (image 3).
My question is: Is it possible to permanently power the antenna through this USB C port? I am specifically concerned about exposing this port to the outdoors since the antenna will be mounted on a roof and possibly exposed to dust, rain, and snow. Neither in the forum nor in the antenna documentation did I find specific information about the IP protection grade on this port.
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Hi Camilo,
Welcome to the community!
To check what’s going on with the bottom connector, can you please share a close-up photo of it and also try charging the receiver with another cable, if you have one?
Yes, it is. It’s another option to charge Reach, but there is no difference regarding the exposure to the weather conditions.
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Hi Kornel
Thanks for your reply. Here’s a close-up photo of the bottom connector:
Here is a short video.
Unfortunately, we don’t have another cable in that location to test it.
We’ve been powering the antenna via the USB-C cable for a few days, and it seems to work fine. However, we’d like to know if there’s a way to debug the issue with the bottom connector.
Regards,
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Hi Camilo,
I see. Thank you! Was the charging working well before, or did it not work at all from the beginning?
Besides, if you have another Reach receiver, could you please try to charge it with this cable via the bottom connector? It may help us localize the issue. Thanks!
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Hi Kornel
The antenna arrived at my location recently, and since then, charging via the bottom connector has not worked (only using USB-C). I will look within my company to find out if it was working before at another location.
Regarding your second question, yes, we can try another receiver, but it may take a while (while we move the cable to another location). I’ll let you know when we’ve done that.
Anything else we can check on the antenna? I have the full system report downloaded if you needed.
Regards,
Hi Camilo,
I contacted you via PM as further troubleshooting may require sensitive information. Could you please check your inbox when you have time? Thanks!
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