Good Day,
Our company has a few RS2+'s and RS3’s. We just ordered and received a new RS3 and used it to log for ~3.5 hours last Friday while shooting RTK points throughout the day. Today, we went to pull the log and the zip file only had the LLH despite it being set up correctly to log. The unit is on the base firmware 32 from the factory, and we’re about to update to 32.2.
Is this a known issue with this firmware version, or in general?
Hi @chasee,
I would like to ask for the logs files from your receiver and the Full System Report. Note that the Full System Report contains some personal information, so please send it to our email address support@emlid.com.
@victor.ferreira Would this still be useful if we have updated the firmware since then?
In this case, updating the firmware will help in the future projects, for the missing logs, I’d like to take a closer look on the log files and the Full System Report. That way, I can check if there’s anything that might have caused the issue.
Thanks Victor, I submitted those earlier today.
