Hi @willknot37,
Let us check what might be wrong first, as similar issues may have different causes. In most cases, we can detect the cause during a short troubleshooting procedure and resolve the issue remotely. It allows you to start working with Reach much faster.
Please provide me with the following details on your issue:
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Do you remember when the device started to behave that way?
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Have you tested the setup outdoors? Please note that a GPS antenna requires a clear sky view without obstacles.