Losing points in RV

it does not work properly in stable versions :slight_smile: we lose thousands of points in the field. these points never come back and we measure it over and over

Rechview 3 only works with the evaluation version. I have not had any problem

I’m talking about ReachView 2

Hi Akay,

May I ask you to describe the issues you had with point collection in the ReachView? Which firmware version you had troubles with? What equipment you’re working with?

With Rs2 version 2.22.5 and

i really need a quick solution.

Hi Akay,

In case you are reporting an issue it is necessary to provide following information to get help. Otherwise, we won’t have enough information to address it.

  1. Firmware image and ReachView version.
  2. System report.
  3. Detailed problem description. How does observed behavior differ from the expected one?
  4. Your step by step actions.
  5. Picture of the setup and connection scheme (if applicable).
  6. If using any additional hardware please provide exact make and model.

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