Issues with connecting to iPad hotspot

Reach RS2 / RS2+ Getting started
1

I’ve had the same problem, cry RS2 can’t find the hotspot from my iPad but find it from my iPhone no worries.

2

Hi Brenton,

What iPad model do you have? It should work fine with both iPhone and iPad. So, let’s troubleshoot this one, if you wouldn’t mind.

4

Mini 5 on iOS 15.5. The iPad is relevant but it’s also happening on my Google Pixel 6 Pro so there are two threads about the same behavior but on different devices.

5

Oh, I see. I just replied in another thread. Let’s keep the discussion there. This one I’ll leave for Brenton’s case so that we don’t get confused.

6

Mines an iPad Air 2

7

Hi Brenton,

There is one thing with iOS hotspots: you need to keep the Personal hotspot page open while Reach is looking for the network. If you do it this way, does the issue persist?

8

Hi Svetlana. Yes I kept the hotspot open. I did everything the same way as when using the iPhone.

9

Hi Brenton,

We’ve just released 29.2. firmware update. It fixes some issues related to Wi-Fi connection. It looks like something which may help with your case. Please update your device and let me know if it helps you out or not!

2 Likes
10

Ok I will give it a shot. Thanks Svetlana

2 Likes
11

Hi Brenton,

Have you had a chance to update the device?

13

Hi Svetlana. I have updated thr RS2 but haven’t had a chance to try it with iPad. Hopefully will get a chance in the next few days.

1 Like
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