Intermittent connection to recievers

OK im in What next.

Hi Julia,
any news on how to proceed.?


I’ve just messaged you via email. Further troubleshooting may require sensitive info from you, so let’s continue it there.

Hi there,

Just wanted to post some updates. We’ve passed through all the steps of connecting to the receivers via ReachView 3 with James. Everything worked fine via Reach RS2 hotspot and in mobile hotspot network.

At the same time, the connection to the receiver in the router’s Wi-Fi was intermittent. Most likely, it happened because the router worked on 2 frequencies simultaneously. So to avoid this, it should be possible to reconfigure the router to work on 2.4 GHz only.

If you face similar issues, here are the guides that can help you double-check all the steps of the connection:

If they don’t help, feel free to create a new thread or write us at

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