Help! Need to use Survey plan features

We have subscribed and are paying for survey plan but all features are locked! I wish I could talk to someone at emlid! We are in the field and need it today!

if you have not tried it yet:

In case you have used more than one profile on Emlid Flow, make sure you are logging into the same account you used when subscribing. I have seen folks with more than one account get confused sometimes.


Hi @dsmapping,

As Dave said, it can be related to different accounts or ways of authentication. If you log in with an email address and a Google Account, the system treats them as separate accounts.

If that’s not the case, please share your email address with us at We’ll be sure to help.

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