Hi @timd1971,
We’ve just tested Reach Modules USB-to-PC connection on Windows, and it worked fine. So, the issues you experience are rather unexpected.
Could you please email us at support@emlid.com with the Flasher logs? To access flasher logs, follow these steps:
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Press Win + R
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The Run window should appear
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Paste this string into the Run window: AppData\Local\Emlid\Reach Firmware Flash Tool\logs
It should open the folder with flasher logs. Please zip the folder and send it in.
Also, could you specify whether you tried to output the position from Reach to your PC?