Reach RS2 Units:
I had updated to 2.23.2 and saw there were some issues with this release. After seeing today that there was an updated release, I updated my Rover just fine, but when I went to update my Base I ran into TEST 2 Failed. I have rebooted multiple times with no luck. It shows that the current version is now 2.23.3 but I can not click the “REBOOT AND GO TO APP” button because of the TEST 2 FAILED.
Any ideas what I need to do to get the update finalized and rebooted? The Reachview app will not see it. I have to go to it via Chrome browser at 192.168.43.18 (hotspotted to my cell phone).
Tatiana,
It is 9:15pm on Monday night here. I can do a remote session tomorrow morning. I have a iMac Pro running Mojave (hackintosh). I tried to SSH into the RS2 to reboot it but I found out the new RS2 units do not have root access. Please let me know what we need to do in order to setup a remote session. I can meet at 8am tomorrow morning (CST time zone). I do not know what time zone you guys are in. If we can meet sometime between 8am and 10am please send me an email link with details on how we will connect.
I checked and it seems that you guys are 8 hours ahead of me (Moscow Standard Time) ?? I will check my email very early and see if you have provided a link to connect. I wake up at 5:30am (1:30pm your time). So maybe we can do remote session around 7am (my time) ??
The device behaves unexpectedly and it’s hard to figure out remotely what went wrong. That’s why we’re replacing it to continue the investigation and save time.