Has anyone else had issues with getting support from Emlid? After several attempts and a couple weeks, I can’t not even get a reply.
No issue at all.
Did you post your issue here? I did and one of the Emlid team members made it a private conversation which then got my issue with an M2 resolved. I thought they were timely with having to ship a replacement from China.
I’ve got responses on all my support requests, sometimes it took a little longer (weeks), but these were questions about unsupported features .
The follow-up of real problem-Issues was good/acceptable
I am sorry for the delayed response to your emails. The response time of our support is usually within 24 hours, but at this moment we’ve experienced a higher number of requests to our team that is why it took more time to contact you.
I had a problem with an RS2; they treated me excellently
The team at Emlid was slow at first but I am happy to say they did respond and resolved my issue relatively quickly one we got communication going. Thank you.