EMLID RS2 Stuck in loading when I turned it on

My emlid RS2 Stuck in loading status. The GPS keeps flashing for up to 3 hours or more. But the wifi icon on the GPS is on and can be read on my smartphone. When I opened Emlid Flow, the GPS was detected but couldn’t be used and kept flashing.
I have tried to flash the unit but the GPS still cannot be used.

Can someone have a solution for my trouble?

Emlid RS2 problem

Hi @arsifalf,

Since troubleshooting may require sharing sensitive information, such as a system report, I’ve sent you a private message. Could you please check your inbox?

sure, thank you for your response.