EMLID RS2 can not download my rinex data

After collecting rinex data I proceed to download the data and it is impossible to download it and I get the following error:
internal server error.
the server encountered and internal error and was unable to complete your request.either the server is overloaded or there is an error in the application.

Can someone give me a solution, thank you very much

Hi @exismaba,

Please send us the Full system report from the device to support@emlid.com. I’ll dig into this to see what could be the reason for such behavior.

Just in case, are your logs showing zero duration but are several Mbs in size?

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