Emlid rs2 3g sim problem

My new Emlid RS2 has the same issue, it suddently loses 3g connection, it is an intermitent problem. I used the same sim that I use in my base to test if the problem was the sim or the modem. The sim from the base unit installed at the rover unit presented the same problem, then it is the modem the one that has a problem.How does the warranty covers this issue?

Best regards