Data from base receiver not downloading

I did a survey yesterday and am now trying to download the data from my base receiver. Whenever I click download I get an error message saying that it “Failed to download log file”

I’ve tried restarting my receiver, my phone (iPhone), updating both the receiver and the app but still no luck.

Hi @mfortune,

Welcome to our community!

Please send me the Full system report from the device to I’ll show it to the devs, so they can investigate what happened with your logs and how to resolve it. You can read how to do this in our guide.

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