Crash During Updating

When updating my Reach RS2 to v2.25.2.1dev, it keeps disconnecting from the wifi and the Reach becomes inaccessible until I force restart it. Initially I thought was a connectivity issue then I realized it isn’t. The current version is v2.24.2. What can I do to overcome this

Hi Glenn,

Does the situation change if you move the unit closer to a Wi-Fi router? If not, please, send us a Full System report from the device to It’s better not to share it publicly since it may contain sensitive information.

Hi Tatiana,
The unit was very close to the wifi router. The issue seems resolved because just this morning I have tried updating again and this time around there were no timeouts.

Hi Glenn,

Glad to hear it works. Please let me know if you face some difficulties with the device.

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