I ‘ve got an issue connecting mybase to the Flow app. No issues with the rover. It some times takes up to 2-30 tries’ to connect to the app.
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Hi Donald,
Welcome to our forum!
Is your phone running on Android by any chance? Some users recently reported slower loading times with Emlid Flow on Android devices. Our developers found the source of the issue and have already released a hotfix in Google Play. Could you please update the app and let me know if this resolves the issue with the slow connection?
Thank you!
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Just wanted to let you know that updating the app didn’t resolve my issue.
I only have connectivity issue when trying to connect the base to the app. It works fine with the rover.
What has me confused is after about 20 retrys it will connect.
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Hi Donald,
Thank you for testing! Which receiver do you have, and what firmware version is it running? Is it the latest version, 32.2?
Do I understand correctly that after a while, it’s possible to reconnect to the unit? Could you generate the full system reports from both of your units and share them with me? Since they contain sensitive information, please send them to support@emlid.com.
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Please be sure to post the recommendations here. I too often have similar challenges even though it may not take a long as 30 tries.
I assumed it was user error
I am using latest 32.2 firmware. My base is an emlid M2
Hi Adrian,
Could you share your mobile device model and its OS version? Does it take a long time to find the unit, or does it disconnect frequently? To investigate this further, I’ll need the full system report from your M2, so please send it to support@emlid.com.
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Thank you for showing interest in my case.
I will send email today
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Hi Adrian,
I’ve received your email and replied there. Let’s continue our conversation via email to keep everything in one place. While the cases might seem similar, we investigate each one individually, as the reasons can differ.