I am having a similar problem and have gone through the checklist - can you help me in my case too?
I just noticed that you wrote to both our email and the forum. I’ve already replied to the mail so let’s continue our troubleshooting there. This will help us not to get confused. Also, we may need some confidential info to figure it out better.
Just want to give an update on this issue. Jon managed to solve this issue. In this case, updating to the latest firmware version helped .