Can't connect RS2 for 1st time for update

I am unable to get my new RS2 units to get a firmware update for operating.

Using Reach View 3 and trying to get started. I go through the typical steps:

Turn on RS2

Get blinking white on the Hotspot indicator

Go to iphone Reachview 3 program and find RS2.

Click on RS2

put in Password emlidreach

Get solid white hotspot indicator

Go to Reachview 3 hit refresh

Find RS2 in list get indicate that firmware out of date

Go to Updater site select wifi

Get msg that RS2 connecting to different wifi and need to select the wifi I originally tried connecting to.

Need help!

Hi @mcmassociates,

Do I get it right that it happens after you connect the Reach device to your Wi-Fi network? Please, try to connect the phone to the same Wi-Fi network and reload the page.